Privacy Policy

1) Personal data we collect

 

A. Data you provide to us

We may collect personal data when you:

• Submit an enquiry via our forms or email

• Book an appointment online

• Make an online payment

• Subscribe to updates (if offered)

 

This may include:

• Name

• Email address

• Appointment details (e.g., service selected, preferred time/date)

• Billing information (e.g., billing name, billing email)

• Message content and information you choose to share

 

Important: Please avoid submitting sensitive information (e.g., medical history, NRIC/passport number, bank account details) via general web forms unless we specifically request it through a secure method.

 

B. Data collected automatically

When you use the Website, we may collect:

• IP address

• Device and browser type

• Pages viewed and time spent

• Referring/exit pages

• Cookies and similar technologies (see Section 7)

 

C. Payment data

Online payments are processed by third-party payment processors. We do not store full card numbers or CVV details. We may receive limited payment-related information such as payment confirmation, transaction reference, amount paid, and status.

 

2) Purposes of collection, use, and disclosure

We collect, use, and disclose your personal data for purposes including:

• Responding to enquiries and communicating with you

• Setting up and managing appointments and bookings

• Processing payments and issuing receipts/invoices

• Providing services you request and administering your booking

• Sending booking confirmations, reminders, and service-related updates

• Improving our Website, services, and customer experience

• Preventing fraud, ensuring security, and protecting our legal rights

• Complying with legal and regulatory obligations in Singapore

 

Where required, we will obtain your consent before collecting, using, or disclosing your personal data for those purposes.

 

3) Consent and withdrawal

By providing your personal data to us, you consent to our collection, use, and disclosure of your personal data for the purposes stated in this Policy.

 

You may withdraw your consent at any time by contacting us (see Section 12).

 

Note: If you withdraw consent, we may be unable to provide or continue providing certain services (e.g., bookings, payments, or follow-up communication).

 

4) How we disclose your personal data

We do not sell your personal data.

We may disclose your personal data to:

• Booking and scheduling providers (to manage online bookings)

• Payment processors (to process online payments)

• Website hosting / IT service providers (to operate and secure the Website)

• Email service providers (to send confirmations and reminders)

• Professional advisors (e.g., legal, accounting) when needed

• Authorities where required by law or where necessary to protect rights and safety

 

We take reasonable steps to ensure third parties we work with protect personal data and use it only for the services they provide to us.

 

5) Accuracy and access/correction (PDPA)

We make reasonable efforts to ensure personal data we collect is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation.

 

You may request:

• Access to the personal data we hold about you, and/or

• Correction of any inaccurate or incomplete personal data

 

Requests can be made via Section 12. We will respond within a reasonable timeframe in accordance with the PDPA.

Where permitted, we may charge a reasonable administrative fee for access requests.

 

6) Protection and security

We implement reasonable security arrangements (administrative, technical, and physical) to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

 

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7) Cookies and analytics

We may use cookies and similar technologies to:

• Enable core Website functionality

• Remember your preferences

• Understand how visitors use the Website and improve performance

 

You can disable cookies in your browser settings, but some Website features may not function properly.

Analytics/marketing tools (only if used): If we use tools such as Google Analytics, Meta Pixel, or similar, these may collect data about usage and interactions. Any such tools are subject to the providers’ own privacy practices.

 

8) Data retention

We retain personal data only as long as reasonably necessary to fulfil the purposes stated in this Policy, including for legal, accounting, or reporting requirements.

When personal data is no longer needed, we will take reasonable steps to securely delete or anonymise it.

 

9) International transfers

Some of our service providers (e.g., booking, payment, email, hosting, analytics providers) may store or process data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to the PDPA.

 

10) Marketing communications (if applicable)

If you opt in to receive marketing updates, you may opt out at any time by:

Using the “unsubscribe” link in emails (if available), or

Contacting us at info@soundscape.sg

Service-related communications (e.g., booking confirmations, reminders, receipts) may still be sent as necessary.

 

11) Third-party links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

12) Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

Contact us (PDPA enquiries) 

Email: info@soundscape.sg

Address: 80B Arab Street, Singapore 199777